FAQs

How can I order?

My orders will open once a month, the date is posted on the home page, the top of the website and in my Instagram bio. I will also send out a monthly newsletter, which you can sign up to here! 

All designs will be available each month, unless I do not have the materials at hand - if this is the case, I will write a note on the products page, so there are no surprises when my orders open!

You will find more information on the Orders & Shipping page.

How long will my order take?

Every order will be knitted and shipped in under 4-6 weeks!

What size are you wearing in the photos?

In all jumper product photos, I am wearing a size M, except in the main image of the green Monarch Butterfly jumper, where I am wearing a size S. I have a full bust size of around 36-37 inches for reference!

If you are unsure on the sizing, I recommend comparing the measurements in the size chart to some of your own garments, which may help you get a feel for the size.

Can I order a custom size or colour?

If you wish to order a custom size or colour, please contact me here, and I will see what I can do!

Shipping

All orders are sent fully tracked from the UK, with Royal Mail. You will find more information on the Orders & Shipping page.

Are custom duties included?

For US orders, the custom duties are included in the price. For every other international order, you may be charged custom duties for your order upon its arrival to your country. Please research your own country's import rules. 

You will find more information on the Orders & Shipping page.

Is the wool scratchy?

This is a subjective answer. Personally I find Shetland wool soft and comfortable to wear next to skin. If your skin is more sensitive, you may wish to wear a long sleeve layer underneath. Shetland wool is not suitable for those with very sensitive skin.